The short version
Hueclip is a monthly subscription. You can cancel anytime, and you can ask for a refund of your first payment within 7 days of buying a plan.
When we refund
- New subscriptions. If you’re not happy with a plan, contact us within 7 days of your first payment for that plan and we’ll refund it in full.
- Billing mistakes. Duplicate charges, or charges after a cancellation that went through correctly, are refunded no matter how much time has passed.
- Serious service problems. If a long outage or a defect stops you from using the plan you paid for, we’ll work out a fair refund or credit with you.
When we don’t
- Renewals you didn’t cancel before the renewal date. Cancel anytime to stop future charges.
- Partial months after you cancel. Your plan simply runs until the end of the period you paid for.
- Accounts suspended for breaking our Terms.
How to cancel
Cancel from the billing page in your dashboard. You keep access until the end of your current billing period and won’t be charged again.
How to ask for a refund
- Email support@tryhueclip.com from your account address.
- Tell us which plan and charge date the request is about.
- We’ll reply with a decision, and approved refunds are sent to the original payment method.
Payments are processed by Dodo Payments, so it can take several business days for the money to show up on your statement after we approve a refund.
Disputes and chargebacks
If something looks wrong on your statement, please contact us first. We can usually fix it faster than a bank dispute can.